The Google review assistant

Review invitations are triggered by attendance, not sentiment. Once a patient has attended a set number of appointments, Emma invites them to leave a Google review. Every patient who reaches that threshold is invited, regardless of any feedback they have given. The threshold is set by your clinic — most use two attended visits, and some set it at three to five depending on their treatment pattern.

Because a first visit is too early to ask — the patient has barely met your clinic — and a patient a few visits in has enough experience of it to have something to say. The threshold is about timing, not about the patient: everyone who reaches it is invited, whatever they think. That also keeps your clinic on the right side of Google’s review policies, which prohibit selectively soliciting reviews from clients identified as satisfied.

No. Rebookly does not block, suppress, alter, or manipulate reviews, and it does not screen patients by sentiment before inviting them. Review invitations are sent to every patient who reaches your clinic’s visit threshold. Patients always choose whether to leave a review and what to write.

The conversation is flagged and an email notification goes to the front desk and the clinic manager or owner — with the client name, appointment details, and the message — so the issue can be addressed privately by a person. Rebookly does not attempt to resolve it automatically. This is about catching problems early, and it has no bearing on whether that patient is later invited to leave a review.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

Yes. Your clinic controls which appointment types trigger a feedback check-in, when messages are sent, which patients are excluded, and how many attended visits are required before a review invitation goes out. Rebookly follows your rules and does not act independently.

Traditional tools push a review request at everyone immediately after a single visit. Rebookly does two things that run independently of each other, on your schedule, and neither one feeds the other. One collects private feedback, so a problem reaches your staff by email while you can still put it right. The other invites every patient who reaches your visit threshold, whatever they have said.