Jane App integration
What an AI receptionist actually does for a Jane App clinic
An AI receptionist for a Jane App™ clinic connects straight to Jane: Rebookly reads your services, durations, practitioners, locations, and visit history, so Emma can answer patient questions accurately and book the appointment while the patient is still in the conversation. She reads your live Jane availability, creates the patient record where there is not one, and selects the treatment, the practitioner, the date and the time — no account, no password, nothing to navigate. Jane stays the single source of truth: Emma writes straight into Jane itself and holds no calendar of her own.
- Books inside the conversation
- Jane stays the source of truth
- No Jane credentials stored
- Multi-location supported
The connection
How Emma connects to Jane App
Rebookly works within Jane rather than around it. It reads what it needs to hold an accurate conversation, and leaves the booking itself to Jane.
What she reads from Jane
- Your services, durations, and eligibility rules
- Practitioners and which services each one provides
- Locations, with location-specific hours and services
- Patient and visit history, which powers follow-up and re-engagement
- Your live availability, read from Jane at the moment she needs it
What she does with it
- Answers price, duration, and “who does this service?” accurately
- Follows up on new enquiries and lapsed patients by name
- Answers inbound calls in conversation, and can book on the call itself
- Texts back missed calls within seconds and continues over SMS
- Books, reschedules and cancels inside the conversation, on any channel
What keeps itself current
- Changes to services, durations, or practitioners in Jane are picked up automatically
- Nothing to reconfigure on your side when your setup changes
- The dashboard reports on real Jane data — bookings, attendance, revenue
- None of this gives Emma sight of your schedule; the calendar stays in Jane
What stays under your control
- Jane’s configuration always governs what is possible
- Rebookly does not store your Jane login credentials
- Your front desk can step into any conversation at any point
- The integration can be disconnected if you ever need to
The boundaries
What she does — and what she doesn’t
Being clear about the edges is the point. These are the two questions clinics ask most before they start.
What Emma does
- Answers every message across SMS, website chat, and social DMs
- Answers inbound calls in conversation, day or night
- Texts back missed calls in seconds instead, if you would rather she did
- Re-engages lapsed patients using Jane visit history
- Books the appointment the moment someone is ready
What Emma doesn’t do
- She answers inbound calls and never places one
- She holds no calendar of her own — every booking goes into Jane, not a copy of it
- She doesn’t book over a patient’s head; when nothing on offer suits, she takes a callback request
- She doesn’t touch clinical records, and never gives clinical advice
Escalation
What happens when something isn’t hers to answer
The boundaries above are only half the answer. The other half is what Emma does at the edge of them — she escalates rather than guesses, and an unanswered question becomes a notification, not a dropped conversation.
What lands with your front desk
- Nothing on offer suits the patient — she takes a callback request for a practitioner or your office manager rather than guessing
- Someone asks to speak to a person, in those words or near enough
- A question Emma has not been taught yet — she says she will find out rather than inventing an answer
What always needs a person
- Anything needing clinical judgment — no advice, no triage
- Policy interpretation, and insurance or billing exceptions
- Someone standing at a locked door who needs letting in
- Aggressive or inappropriate messages
- Selling a membership or package — she will answer factual questions about one, but the sale needs judgment
Cancellations and reschedules go through the same path a booking does: Emma writes them straight into Jane, so your schedule reflects them immediately and your Jane rules govern what is allowed. Anything she cannot resolve — a policy question, a clinical one, a patient who wants a person — reaches your team with the conversation attached.
Handover
How the handover reaches your team
An escalation is only useful if someone sees it. Every one arrives with the conversation attached, in the shared inbox your front desk already works from.
Step 1
Emma stops rather than guesses
Uncertainty is an escalation, not a guess. She tells the patient she will find out, and the question is logged so it can be answered once and handled confidently from then on.
Step 2
Your front desk is notified
The conversation is flagged with the full history attached, so whoever picks it up can see everything the patient has already said and nobody starts from scratch. SMS, website chat, Facebook Messenger, Instagram DMs and missed-call text-backs all land in the same place, one thread per patient.
Step 3
A human replies and Emma steps back
Your staff can step into any conversation at any time — nothing locks them out. Once a staff member replies, Emma pauses on that conversation for about an hour so the human exchange takes priority without her talking over it.
She also holds back follow-ups where continuing to message someone would be the wrong thing to do, and can be stopped entirely for a specific patient.
Booking
How a booking actually happens
Emma answers what she knows, then books it. That is the whole product in three steps.
Step 1
The patient asks
A message arrives by text, website chat, or social DM — or a call goes unanswered and Emma texts back. She answers what it costs, how long it takes, and who provides it.
Step 2
Emma finds a time that is actually free
She reads your live availability from Jane and offers what is genuinely open — for the right treatment, with a practitioner who provides it, at your location. If nothing on offer suits, she takes a callback request for a practitioner or your office manager rather than guessing.
Step 3
She books it in Jane
Emma creates the patient record where there is not one, then writes the appointment straight into Jane. The patient never sees a login screen or a booking widget. The appointment appears like any other booking, and Jane enforces its own rules as it always has.
There is no second calendar anywhere. Emma reads your availability from Jane when she needs it and writes the appointment straight into Jane itself, so nothing is cached, nothing drifts, and there is nothing for your clinic to keep in step. If a slot goes while the conversation is still open, she is reading the same Jane your front desk is.
No disruption
Nothing about how you run Jane changes
Rebookly sits alongside Jane App™. Your team keeps working the way it already does.
- Reporting unchanged
- Jane reminders unchanged
- Billing unchanged
- Staff workflows unchanged
- Appointment types respected
- Provider assignments respected
The suite
The nine assistants working on top of Jane
Emma is the receptionist your patients talk to. Each assistant covers one moment in the patient journey — three answer everything inbound, six reach out proactively.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
- Website Live Chat
Engages website visitors instantly and keeps the conversation going.
- Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
- Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
- First-Visit
Welcomes and guides new patients toward their first appointment.
- Aftercare
Follows up after visits to support recovery and encourage return visits.
- Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
- Birthday
Sends warm birthday messages that drive rebooking.
- Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Go deeper
Read more before you decide
The suite
The nine AI assistants behind Emma
Each assistant covers one moment in the patient journey — from missed-call text-back to re-engaging lapsed patients.
Read moreBy discipline
An AI receptionist for your clinic type
Physiotherapy, massage, chiropractic, med spa and more — set up for how your discipline actually books.
Read moreBefore you buy
What to check before buying an AI receptionist
The questions worth asking anyone you are considering, with our own answers beside them — and the two clinics we are the wrong fit for.
Read morePhones
Voice AI that answers, or text-back instead
Voice AI is live and included — Emma answers the call, and can book the appointment while she is on it. Missed-call text-back is included too.
Read morePlans
What it costs
Jane App™ integration and the dashboard are included for every clinic. No setup fees.
Read more
Questions
Jane App integration, answered
How does an AI receptionist integrate with Jane App?
Rebookly connects directly to Jane App™ and reads your appointment-related setup — services, durations, providers, and locations — plus patient and visit history. That is what lets Emma answer questions accurately and follow up with the right people. There is no second calendar anywhere. Emma reads your availability from Jane when she needs it and writes the appointment straight into Jane itself, so nothing is cached, nothing drifts, and there is nothing for your clinic to keep in step.
Does Rebookly sync with Jane in real time?
Two different things are worth separating here. Your patient and appointment data syncs from Jane on a rolling basis — that is what powers re-engagement, follow-up, and the dashboard. Your availability is not synced at all, and that is deliberate: Emma reads it live from Jane at the moment she needs it, and writes the appointment straight into Jane. Nothing is cached and there is no second calendar, so there is nothing to fall out of step. Jane enforces its own rules at the moment of booking, exactly as it always has.
Does Rebookly read from Jane, write to Jane, or both?
Both, and the write is the part worth being precise about. Rebookly reads your services, providers, locations, availability and visit history from Jane. It writes appointments — created, rescheduled or cancelled — straight into Jane itself, which means Jane’s rules and permissions govern what is possible exactly as they do when your front desk books something. There is no separate calendar. Bookings appear like any other, and your staff edit, reschedule or cancel them using standard Jane workflows.
Can Emma see what times are actually free?
Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.
Does an AI receptionist answer the phone?
Some do, some do not, and Rebookly does. Voice AI is live and included: Emma takes inbound calls in conversation rather than through a menu, answers from the knowledge base your clinic approved, takes a message or transfers the call to a person when it needs one, and emails a transcript of every call to whoever you nominate. She books the appointment on the call — reading your Jane App™ availability and writing it straight into Jane — so Jane stays the source of truth. She answers calls that come in and never places one. Missed-call text-back is included as well, and for some clinics it is the better fit — plenty of patients would rather type than talk to a machine.
Does Rebookly work for multi-location clinics and multiple practitioners?
Yes. Rebookly fully supports multi-location Jane accounts: Emma can help a patient identify the right location, follow location-specific hours and services, and respect provider assignments unique to each site. She also knows your practitioners and which services each one provides, so she can answer who does what and what it costs — then she books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location.
What happens if Jane is temporarily unavailable?
She keeps working, and what changes is the booking step. Emma can still answer questions, follow up and hold the conversation during a Jane outage — none of that depends on Jane being reachable. Booking does: if she cannot reach Jane, she takes a callback request rather than guessing.
Does Rebookly change how our clinic uses Jane?
No. Rebookly works alongside Jane without changing internal workflows — reporting, reminders, billing, and staff processes in Jane stay exactly as they are. Rebookly does not store Jane login credentials, and the integration can be disconnected if you ever need to.
What happens when Emma can’t answer a patient’s question?
She escalates instead of guessing — uncertainty is a handover, not an invented answer. Emma tells the patient she will find out, your front desk is notified, and the conversation is flagged with its full history attached so whoever picks it up can see everything already said. The question is also logged, so it can be answered once and handled confidently from then on. The things that always reach a person are clinical judgment, policy interpretation, insurance and billing exceptions, aggressive messages, anyone asking to speak to a human, and anything where a human is physically needed — someone at a locked door, for instance.
Can our staff take over a conversation from Emma?
At any time — nothing locks your team out. Every channel lands in one shared inbox, one thread per patient, so a staff member can read the history and reply directly. Once a human replies there, Emma pauses on that conversation for about an hour so the human exchange takes priority and she doesn’t talk over it. Emma can also be stopped entirely for a specific patient.
See it working against your own Jane setup
Book a short demo and we’ll walk through how Emma reads your services, your practitioners and your availability, and books a real appointment end to end.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is