AI assistant for Jane App™ clinics
The website live chat assistant
The website live chat assistant answers visitors on your site the moment they ask. Emma replies instantly — including evenings, weekends, and while your clinic is full — answers what a treatment costs, how long it takes, and who provides it, then books the appointment in the conversation. When it helps, she moves the conversation to SMS so it continues after the visitor has closed the tab.
- Answers day or night
- Continues over SMS
- One unified inbox
The objection
Everyone has already met a chat widget that wasted their time
Website chat is the one thing on this list your visitors have had a bad experience with. If it answers like the last one they met, it costs you the enquiry it was there to catch.
She answers the question, not around it
Price, duration, who provides a service, what your clinic does and does not treat — from your knowledge base, in your wording. Not a holding message, and not a menu of options nobody picked.
There is always a person behind her
Your front desk can step into any conversation at any point, and anything outside what you have configured goes to them rather than getting a guess. Nobody ends up in a loop with no way out of it.
She is there at the hours your site is busiest
Evenings, weekends, and while every room is full. Somebody reading your site at nine at night has time to compare you with two other clinics before morning.
It does not die when they close the tab
When it makes sense she continues over SMS, so a visitor who leaves your site is still mid-conversation rather than a closed session nobody can reopen.
Nobody has to watch it
Not a rota, not a browser tab somebody forgets. No part of this depends on a person being free — which is the reason the last chat widget stopped getting answered.
A traffic spike does not change the answer
A campaign that triples your traffic triples the questions and changes nothing about how fast they are answered. The tenth visitor of the evening gets what the first one got.
How it works
How it works
A visitor with a question is the closest thing to a booking you get. Website chat only works if someone answers it while they are still reading.
Step 1
A visitor asks
Someone browsing your site opens the chat with a real question — price, duration, who to see, whether you can help with what they have.
Step 2
Emma answers immediately
Not a holding message. She answers from your knowledge base, in your clinic’s tone, at any hour, and keeps the conversation going rather than closing it.
Step 3
The conversation survives the tab
When it makes sense she moves it to SMS, so a visitor who leaves your site is still in a conversation — and she books it right there in the thread.
In the journey
Where it fits in the patient journey
This is first contact for someone who found you and is deciding whether to get in touch at all.
- A first-time visitor comparing your clinic against two others in the same browsing session
- Someone reading your site at 9pm, long after the desk has gone home
- A visitor with one blocking question standing between them and a booking
- Traffic arriving from search or a campaign faster than anyone could answer manually
Case study
Shelly Qualtieri & Associates
The calls that come in at night and on weekends, and what happened to them. Shelly Qualtieri on what changed.
One of nine
Emma is the AI receptionist. This is one of the nine assistants behind her.
Each assistant covers one moment in the patient journey. Three answer everyone who contacts you; six reach out first.
See all nine AI assistantsThe other assistants
What else Emma has behind her
Assistants work together rather than in isolation — a recovered call often becomes a first visit, and a first visit becomes aftercare.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
- Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
- Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
- First-Visit
Welcomes and guides new patients toward their first appointment.
- Aftercare
Follows up after visits to support recovery and encourage return visits.
- Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
- Birthday
Sends warm birthday messages that drive rebooking.
- Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Questions
Website Live Chat, answered
How fast does Emma reply to a website chat?
Instantly, at any hour. Website visitors leave quickly when chat goes unanswered, so every message gets an immediate response — during evenings, weekends, and busy clinic hours alike. There is no “we’ll get back to you” holding pattern.
What happens when the visitor closes the tab?
Where appropriate, Emma transitions the conversation to SMS so it continues even after they have left your website. That is the difference between a chat widget and an assistant: the conversation follows the patient rather than dying with the session.
Can Emma see what times are actually free?
Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.
Does it need a person watching the chat?
No. That is the point — no staffing is required for it to be answered. Every conversation lands in one unified inbox, and your team can step in and take over at any moment. Emma escalates anything that needs clinical judgment or falls outside her configured scope.
By clinic type
Tuned to your discipline
This assistant runs the same way for every discipline — what changes is the knowledge base behind it.
- Massage Therapy
- Physiotherapy
- Naturopathic
- Chiropractic
- Acupuncture
- Multidisciplinary
- Med Spas & Aesthetics
- IV Drip & Injectables
- Laser & Skin
- Mental Health & Counselling
This runs the same way for any Jane App™ clinic, whatever you practise. See the AI receptionist by clinic type · How the Jane App integration works
See it answer a real question
Book a short demo and we’ll show you Emma handling a website enquiry end to end, from first question to a booked appointment.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is